What are the responsibilities and job description for the Platform Solution Architect - ITSM position at Slalom?
About Us
As a purpose-led, global business and technology consulting company, we empower our clients to drive meaningful impact. We deliver practical, end-to-end solutions to help people and organizations thrive in today's fast-paced world. Our team of experts works with over 400 leading technology providers to bring the art of the possible to life.
The Job
We are seeking an experienced ServiceNow Platform Architect to join our team. As a key member of our IT service management practice, you will be responsible for designing and implementing robust ServiceNow solutions that meet our clients' needs. Your expertise will enable us to deliver exceptional results and drive business value for our clients.
Key Responsibilities
- Designing and implementing ServiceNow solutions to meet client needs.
- Developing and maintaining ServiceNow technical design documents.
- Leading ServiceNow implementation workshops to deliver technical stories/requirements and design.
- Collaborating with cross-functional teams to identify opportunities for process improvement and automation.
- Providing technical evaluation of ServiceNow platform architecture, platform capabilities, best practices and standard operatiation procedures.
Requirements
- 10 years of broad experience across a broad IT operational spectrum.
- 5 years of ServiceNow specific experience.
- ITIL or IT4IT framework and design exposure.
- Operational run history/experience: platform lifecycle management: upgrades, patches, etc., general implementation and configuration of the ServiceNow platform, Platform and app integration practices.
- Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.).
- Experience with leveraging the ServiceNow platform to automate common requests, development of a service catalog and corresponding CMDB structure (CSDM).
- Integration with cloud ecosystems (Active Directory, SCCM, Workday, SaaS applications, etc.).
- Understanding of common ServiceNow dev platforms and methods: e.g., JavaScript, Angular, Angular JS, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, and HTML).
- General knowledge of network infrastructure: networks, protocols, email (SMTP, POP3).
- Programming expertise in ServiceNow.
- Demonstrated understanding of demand & project management processes.
- Responsible for delivering industry and ServiceNow best practices around SPM, with strong client management experience.
- Excellent communication skills.
- Ability to work successfully across both business and technical stakeholders to drive design and decisions on requirements.
- Experience leading solution and design across case management, knowledge management, portals, document management, and reporting.
- Experience as a relationship manager and stakeholder management.
- Experience contributing to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective.
- Ability to provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
- Certified in system administration & application development (CSA, CAD). CIS – PPM certification is a plus.
- Experience with agile methodologies.
