What are the responsibilities and job description for the ServiceNow Portal Architect position at Slalom?
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
As a ServiceNow Service Portal Architect, you will guide client stakeholders in defining innovative solutions to help them solve their most challenging problems. Leveraging the ServiceNow Service Portal, Employee Portal, and UI Builder based Frameworks to transform client experiences. In this role, it is expected that you also have in-depth understanding of the following key modules of ServiceNow (IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Customer Service Management (CSM)).
What You’ll Do
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500 public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position at the Consultant level the base salary pay range is $110,000 to $203,000. For this position at the Senior Consultant level the base salary pay range is $110,000 to $203,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We will accept applications until April 30, 2025.
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
As a ServiceNow Service Portal Architect, you will guide client stakeholders in defining innovative solutions to help them solve their most challenging problems. Leveraging the ServiceNow Service Portal, Employee Portal, and UI Builder based Frameworks to transform client experiences. In this role, it is expected that you also have in-depth understanding of the following key modules of ServiceNow (IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Customer Service Management (CSM)).
What You’ll Do
- Design and develop customized ServiceNow Service Portals, ensuring alignment with business requirements and user experience standards
- Collaborate with UI/UX designers to translate mockups into functional portals
- Ensure that portal interface is intuitive, responsive, and aligns with best practices
- Write and optimize JavaScript, AngularJS, HTML, and CSS for custom widgets and components
- Work closely with stakeholders to gather requirements, conduct demos, and provide guidance on Service Portal functionalities and improvements
- Troubleshooting using not only ServiceNow capabilities, but other best practice methodologies
- Leverage your knowledge of the ServiceNow Platform backend, select appropriate of out-of-the-box widgets, and the extensively set of ServiceNow API’s to provide the best possible solutions for client portals.
- Conduct thorough testing to validate performance, functionality, and compatibility across different devices and browsers
- Build/Create technically detailed Agile Stories that can be easily consumed by other portal developers
- Travel expectations up to 30%; Regional travel opportunities
- You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.
- You have experience delivering complex ServiceNow implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
- You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
- Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audience
- Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement
- 5 years of experience in ServiceNow development, with a focus on Service Portal development
- Strong proficiency in JavaScript, AngularJS, HTML, and CSS
- Experience in designing and building custom widgets in ServiceNow
- Experience with Agile methodologies
- Ability to work collaboratively with cross-functional teams, including designers, developers, and business stakeholders
- Knowledge of ServiceNow best practices and Service Portal configurations
- ServiceNow certification(s) preferred, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500 public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position at the Consultant level the base salary pay range is $110,000 to $203,000. For this position at the Senior Consultant level the base salary pay range is $110,000 to $203,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We will accept applications until April 30, 2025.
Salary : $110,000 - $203,000
