What are the responsibilities and job description for the Hotel Front Desk Agent position at Sleep Inn and Suites by Choice Hotels?
Overview
We are seeking a local dedicated and friendly Front Desk Agent to join our hospitality team Full Time or Part Time in the evenings. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our visitors, and it requires a blend of customer service skills and operational knowledge within the hotel environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer inquiries regarding hotel services, reservations, and local attractions.
- Handle guest requests and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping management to ensure rooms are clean and ready for guests.
- Assist in managing reservations through various platforms.
- Perform light administrative tasks as needed, including filing and data entry.
Skills
- Strong background in hospitality with a focus on customer service excellence.
- Knowledge of hotel operations, including front desk procedures and housekeeping management.
- Familiarity with industrial cleaning standards and custodial practices is advantageous.
- Proficiency in floor care techniques to maintain cleanliness throughout the hotel premises.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills to address guest concerns effectively.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $11.00 per hour
Expected hours: No less than 16 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Oakley, KS 67748 (Required)
Ability to Relocate:
- Oakley, KS 67748: Relocate before starting work (Required)
Work Location: In person
Salary : $11