What are the responsibilities and job description for the Front Desk Associate position at Sleep Inn and Suites/Mainstay Suites of Waukee?
About us
Sleep Inn and Suites/Mainstay Suites of Waukee is a small business in Waukee, IA. We are professional, engaging and customer-centric.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
Front Desk Agent ALL SHIFTS (7am-3pm, 3pm-11pm & 11pm-7am)
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Provide exceptional customer service by addressing guest inquiries, concerns, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments as needed
- Collaborate with other hotel staff to ensure a seamless guest experience
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
- Ability to multitask and prioritize tasks effectively
- Knowledge of local attractions, restaurants, and transportation options is a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to start your journey in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Waukee, IA 50263 (Preferred)
Work Location: In person
Salary : $15 - $18