What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Sleep Inn and Suites?
Duties
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing any inquiries or concerns
- Assist with guest requests, such as room changes, additional amenities, or directions
- Handle phone calls and reservations with accuracy and efficiency
- Process guest payments and maintain accurate financial records
- Complete night audit duties, including reconciling daily transactions and preparing reports
- Ensure the safety and security of guests by following established procedures
- Maintain a clean and organized front desk area
Qualifications
- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficient in using hotel management software and computer systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Bilingual proficiency is a plus
We are seeking a reliable and detail-oriented Front Desk Clerk/Night Auditor to join our team. This position requires excellent customer service skills, attention to detail, and the ability to work well under pressure. As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional guest service, handling reservations, processing payments, and completing night audit duties. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays (outside 50 mile radius).
To apply, please submit your resume highlighting your relevant experience in hotel management, customer service, or hospitality. Bilingual candidates are encouraged to apply. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $9.50 - $10.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $10 - $11
