What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Sleepinn/Mainstay?
Responsibilities:
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
Requirements:
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Schedule:
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $10 - $12
