What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn and Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, addressing inquiries, and maintaining smooth operations at the front desk.
Duties
- Greet guests warmly upon arrival and assist with check-in procedures.
- Maintaining a clean lobby at all times.
- Handle guest check-outs efficiently, ensuring all charges are accurate.
- Manage reservations and provide information about hotel amenities and services.
- Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Maintain an organized front desk area, including managing phone systems and paperwork.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the highest standards of hospitality management in every interaction.
Skills
- Strong phone etiquette to handle incoming calls professionally.
- Experience in hotel management or hospitality is preferred.
- Familiarity with night audit processes is a plus.
- Excellent guest relations skills to foster positive interactions with guests.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Multilingual abilities are advantageous for communicating with diverse guests.
- Proficient in using phone systems and other office equipment related to front desk operations.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Douglas, WY 82633 (Required)
Ability to Relocate:
- Douglas, WY 82633: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
