What are the responsibilities and job description for the Hotel Manager position at SLEEP INN AND SUITES?
Responsibilities:
- Oversee the daily operations of the hotel, including front desk, housekeeping, and maintenance departments
- Ensure excellent customer service and guest satisfaction
- Train and supervise hotel staff, including front desk agents and housekeeping personnel
- Handle guest complaints and resolve issues in a timely and professional manner
- Manage room reservations and ensure accurate billing and payment processing
- Conduct night audits to verify the accuracy of guest accounts and financial transactions
- Maintain knowledge of hotel policies, procedures, and services to provide accurate information to guests
- Monitor and maintain the hotel's phone systems and ensure proper phone etiquette is followed by staff
- Develop and implement strategies to improve guest relations and enhance the overall guest experience
Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
- Proficient in using hotel management software systems
- Knowledge of front desk operations, including check-in/check-out procedures and reservation management
This is an exciting opportunity for a skilled Hotel Manager to lead a dedicated team in providing exceptional service to our guests. We offer competitive compensation, a supportive work environment, and opportunities for career growth within our organization. If you have a passion for hospitality and possess the necessary skills, we encourage you to apply.
Job Type: Full-time
Pay: From $41,600.00 per year
Benefits:
- Employee discount
Schedule:
- Weekends as needed
Work Location: In person
Salary : $41,600
