What are the responsibilities and job description for the Front Desk Clerk position at Sleep Inn Columbia Airport?
We are seeking a Full Time Front Desk Clerk(1st and 2nd shift) to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Serious inquiry only please.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from the guest at the time of checking in
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Keep front desk and lobby area clean and neat
- Keep public bathrooms clean
- Help with laundry if needed
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Preivous experience with Choice hotels is a plus
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
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