What are the responsibilities and job description for the Front Desk Guest Service Representative position at Sleep Inn Mainstay Suites Midtown Savannah?
Full Job Description
We are looking for a Hotel Front Desk Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent (preferred), Receptionist or similar role
- Experience with hotel reservations software, Choice Advantage (SkyTouch)
- Understanding of how travel planning websites operate, like Booking.c and Expedia
- Customer service attitude
- Excellent communication and organizational skills
- Team player
Employees are not allowed to live on site.
Must live within 20 minutes of the Hotel.
Willing to work flexible schedule.
No relocation remuneration can be provided.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Language:
- Spanish (Preferred)
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Savannah, GA 31405: Relocate before starting work (Required)
Work Location: In person
Salary : $15