What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Sleep Inn/Mainstay Suites?
MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE, WORK AFTERNOON SHIFTS, WEEKENDS ARE A MUST!! OPEN AVAILABILITY!!!!
YOU WILL BE WORKING FRONT DESK 3P-11P SHIFTS OR ASSISTING THE DESK.
MUST BE A TEAM PLAYER AND PROMOTE A POSITIVE WORK ENVIRONMENT. WE ARE HERE TO MAKE THE GUEST EXPERIENCE A GREAT ONE AND HAVE FUN WHILE DOING IT WITH OUR TEAM!!!
Job Description:
We’re in search of a hotel front desk supervisor/MOD that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities:
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Generate occupancy reports and compile financial information for the general manager
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Ordering breakfast foods and Making front desk schedules
- Doing hotel revenue spreadsheets and responding to guest reviews
Qualifications:
- Possess excellent management skills, communication skills, and multitasking skills
- Hospitality experience of at least 1 year is required for this role
- Experience with MS office and bookkeeping skills desired
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Applicants must have a high school diploma or GED
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- On call
Ability to Commute:
- Franklin, WI 53132 (Required)
Ability to Relocate:
- Franklin, WI 53132: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
