What are the responsibilities and job description for the Housekeeping Supervisor position at Sleep Inn & Suites Columbus?
Scarlett Hotel Group Mission:
To create an amazing experience for our guests and fellow team members.
Position Summary:
Our Housekeeping Team leaders are responsible training and holding the team members accountable for creating a crisp, clean and welcoming environment in our hotel.
Duties & Responsibilities:
The responsibility to our guests:
Ensure the room attendants are certified within 30 days and the rooms are cleaned at a consistently high standard.
Ensure the houseman are certified within 30 days and the public space is cleaned at a consistently high standard.
Ensure the laundry attendants are certified within 30 days and the linen & terry is cleaned and maintained at a consistently high standard.
Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.
The responsibility to the team:
Live the mission by being a good will ambassador inside and outside of work
Promote teamwork and an enjoyable work environment
Conduct preshift on a daily basis for the team members to include:
Basic of the day
Inform the team of GSS, Occupancy, Rate, TripAdvisor rank, Incoming / departing groups, guest special requests, and any other pertinent information that can help impact the guest or team member’s experience.
Training topic of the day
Recognition for specific team members: reading
Ensure that the team has clear communication from shift to shift with fellow team members to make sure the team is set up for success.
Guest service issues or requests
Cleanliness
Maintenance
Special occasions
Lead by example for each of the housekeeping team members. Ensure that you are following all of the training guidelines for each of the positions you lead.
Ensure that room inspections are done in an efficient and through manner. Communicate successes & opportunities with the team member who cleaned the room.
Maintain your linen inventory at least at a 2.5 PAR level. Ensure orders are placed in a timely manner
Ensure that your guest supplies are kept up so that your team has the supplies they need to do their job while keeping within the budget guidelines set forth.
Complete onboarding for each team member by ensuring their training is complete within 30 calendar days of hire
Room attendant
Floor and Lobby attendant
Laundry attendant
Keep a clean and organized work space
Complete schedules and fulfill requests as best that can be accommodated by Thursday afternoons at 3p.
Attend work on time as scheduled and adhere to attendance policy.
The responsibility to the hotel and yourself:
Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership
Always practice energy conservation
Report all lost and found inquiries to the Housekeeping Department
Follow proper key control procedures.
Utilize Service Recovery/Defect Tracking processes
Use personal protective equipment when necessary (gloves, goggles, etc.)
Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
Must be able to lift, carry or otherwise move up to 15 lbs. regularly.
Be willing to assist the laundry department as needed
Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
Be able to work by yourself
Adhere to the work rules set forth in the team member handbook.
Perform other duties as assigned.
Job Evaluations will be based on:
Guest services impact & overall housekeeping scores
Team unity, attitude & cooperation
Quality of Work and delivering results
Communication
Attendance & dependability
Judgment and problem solving skills
Work planning & taking initiative
The hotel work environment:
The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.
