What are the responsibilities and job description for the Front Desk/Guest Service Agent position at Sleep Inn & Suites Lancaster?
We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.
Applicant must have strong interpersonal and administrative skills.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotel's Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Benefits such as:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off – Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
