What are the responsibilities and job description for the Hotel General Manager position at Sleep Inn & Suites?
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional guest services. As the Hotel General Manager, you will be responsible for ensuring that all guests have a memorable experience while maintaining high standards of service, efficiency, and profitability.
Responsibilities
- Lead and manage all hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Ensure exceptional guest relations by addressing inquiries and resolving any issues promptly.
- Oversee revenue management strategies to maximize occupancy and profitability.
- Conduct regular inspections of the property to ensure compliance with safety and cleanliness standards.
- Manage human resources functions including staff recruitment, training, performance evaluations, and team development.
- Coordinate night audit processes to ensure accurate financial reporting.
- Foster a positive work environment that encourages teamwork and high performance among staff.
- Develop and implement marketing strategies to promote the hotel’s services and amenities.
Skills
- Proven experience in guest services and guest relations within the hospitality industry.
- Strong knowledge of revenue management principles to drive profitability.
- Familiarity with night audit procedures and financial reporting.
- Bilingual skills are a plus for enhancing guest communication.
- Proficient in hospitality management practices with a focus on customer satisfaction.
- Excellent phone etiquette and experience with various phone systems.
- Strong leadership abilities with effective communication skills to motivate staff.
- Previous experience in resort management is advantageous.
Join our team as we strive to provide outstanding experiences for our guests while fostering a supportive environment for our employees.
Job Type: Part-time
Pay: $15.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- Day shift
- On call
Ability to Commute:
- Cumberland, MD 21502 (Preferred)
Ability to Relocate:
- Cumberland, MD 21502: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $24
