What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn?
Job Description
Shah Hospitality is seeking a dynamic Front Desk Agent to join our team at the Sleep Inn Charlotte University Place. The position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. Customer service must be at an all time high. Choice Advantage experience is a plus.
Hotel Front Desk Agent responsibilities include:
- GREAT ATTITUDE IS A MUST!
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
- Sorts incoming mail and faxes for guests
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts
- Computes bill, collects payment, and makes change for guests
- Makes, confirms, and cancels reservations
- Posts charges such as laundry, faxes, copies to guest room ledger
- Must be knowledgeable of all in-house services and be able to assist customers when questioned.
- Room directions along with hotel outlets along with hours of operation must be explained to all customers.
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $12 - $14
