What are the responsibilities and job description for the Front Desk Agent position at Hyatt Place Charlotte Airport/ Tyvola Road?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you have a passion for hospitality and enjoy interacting with people, we invite you to apply.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and provide information about hotel services and amenities.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced.
- Provide recommendations for local attractions, dining options, and activities.
- Uphold high standards of cleanliness and organization at the front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Familiarity with front desk operations in a resort or hotel setting is a plus.
- Strong phone etiquette and communication skills are essential.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills and attention to detail are required.
- A positive attitude and the ability to work well under pressure in a team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Charlotte, NC 28208 (Required)
Ability to Relocate:
- Charlotte, NC 28208: Relocate before starting work (Required)
Work Location: In person
Salary : $17
