What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites Huntersville NC?
```Job Overview:```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties:```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Maintain a neat and organized front desk area
```Skills:```
- Strong hospitality skills with a focus on guest services
- Excellent phone etiquette and communication skills
- Knowledge of hospitality management principles
- Familiarity with hotel operations and procedures
- Bilingual skills (preferred but not required)
- Ability to handle guest relations effectively
- Exceptional customer service skills
- Proficient in computer systems and software applications
- Ability to multitask and prioritize tasks effectively
If you are a motivated individual who enjoys providing exceptional service to guests, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our valued guests.
Job Types: Full-time, Part-time, Seasonal
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Huntersville, NC 28078 (Required)
Ability to Relocate:
- Huntersville, NC 28078: Relocate before starting work (Required)
Work Location: In person
Salary : $14