Front Desk Agent

Job Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. As the first point of contact, you will be responsible for managing front desk operations, handling guest inquiries, and maintaining a high standard of hospitality.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage reservations and room assignments using hotel management software.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain an organized front desk area, ensuring all materials are stocked and up to date.
• Operate phone systems effectively, demonstrating excellent phone etiquette while addressing guest needs.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
• Assist in processing payments and maintaining accurate records of transactions.

Experience

• Previous experience in hospitality or hotel management is preferred but not required.
• Strong guest relations skills with a focus on customer service excellence.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with phone systems and front desk operations is advantageous.
• A background in hospitality management or related fields will be considered an asset.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.

Job Type: Part-time

Pay: $14.63 - $16.00 per hour

Expected hours: 25 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• Evening shift
• Night shift

Work Location: In person

Salary : $15 - $16