Demo

Front Desk Agent

Red Lion Hotels
Charlotte, NC Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/30/2025

Job Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. As the first point of contact, you will be responsible for managing front desk operations, handling guest inquiries, and maintaining a high standard of hospitality.

Responsibilities

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures.
  • Manage reservations and room assignments using hotel management software.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Maintain an organized front desk area, ensuring all materials are stocked and up to date.
  • Operate phone systems effectively, demonstrating excellent phone etiquette while addressing guest needs.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
  • Assist in processing payments and maintaining accurate records of transactions.

Experience

  • Previous experience in hospitality or hotel management is preferred but not required.
  • Strong guest relations skills with a focus on customer service excellence.
  • Multilingual abilities are a plus, enhancing communication with diverse guests.
  • Familiarity with phone systems and front desk operations is advantageous.
  • A background in hospitality management or related fields will be considered an asset.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.

Job Type: Part-time

Pay: $14.63 - $16.00 per hour

Expected hours: 25 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 4 hour shift
  • Evening shift
  • Night shift

Work Location: In person

Salary : $15 - $16

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