Job Summary

The function of the Fulfillment Team is to effectively work with the external warehouse fulfillment company, the SNAP Team and other internal departments to ensure orders are processed and shipped accurately, efficiently, and timely.

As a member of the SleepQuest Team, Fulfillment Representative is responsible for programing devices, shipping equipment, and keeping the warehouse maintained in a clean and safe manner.

Supervisory Responsibilities

None

Duties/Responsibilities

Responsibilities include but are not limited to:

• Accurately pull items for Sales Orders
• Accurately program device and prepare to ship
• Process HST devices following company policies and procedures
• Track and maintain accurate inventory needs
• Arrange for the best shipping methods using UPS Worldship and USPS software
• Fulfill Transfer Sheet for other warehouses

Skills Required

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent computer skills, including proficiency with Microsoft Office Suite
• Excellent organizational skills and attention to detail
• Working knowledge of Brightree is preferred

Education and Experience

• High school diploma or equivalent.
• Device Licensee certification preferred
• Experience in working in healthcare, preferably in Sleep or Durable Medical Equipment environments
• Call Center and/or Customer Service experience highly desirable

Physical Requirements

• Occasional travel to attend company events or team meetings.
• Prolonged periods of sitting at a desk and working on a computer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to lift up to 15 pounds at times.

Working Conditions

• Working hours: 8:30am 5:00pm PST with a hour lunch and two 10-minute breaks
• Overtime must be approved in advance by manager
• Work is done in both a standard office and warehouse setting where temperatures may vary

This job description is representative of the expectations of the position described. Please note the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.

The job description does not constitute a contract for employment and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.