Receptionist

About the Role:

The Receptionist plays a crucial role in ensuring the smooth operation of our healthcare facility by serving as the first point of contact for patients and visitors. This position is responsible for managing multi-line phone systems, greeting residents and families, and providing essential administrative support to the team. The Receptionist will facilitate communication between residents and healthcare providers, ensuring that inquiries are addressed promptly and efficiently. Additionally, this role involves maintaining a welcoming environment that reflects our commitment to resident care and satisfaction. Ultimately, the Receptionist contributes to the overall efficiency of the office, enhancing the patient experience and supporting the healthcare team in delivering high-quality services.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a receptionist or administrative role, preferably in a healthcare setting.

Preferred Qualifications:

• Familiarity with electronic health record (EHR) systems.
• Certification in medical office administration or a related field.

Responsibilities:

• Answer and manage incoming calls on a multi-line phone system, directing calls to the appropriate personnel.
• Greet patients and visitors warmly, providing them with necessary information and assistance.
• Perform general administrative duties, including scheduling appointments, maintaining patient records, and managing office supplies.
• Operate office equipment such as copy machines and fax machines to support daily operations.
• Ensure the reception area is organized and welcoming, maintaining a professional appearance at all times.

Skills:

The required skills for this position, such as multi-line phone management and phone etiquette, are essential for effectively handling a high volume of calls and ensuring clear communication with patients. Proficiency in general administrative tasks allows the Receptionist to maintain organized records and assist with scheduling, which is vital for the smooth operation of the office. Skills in operating office equipment, like copy machines, are utilized daily to support various administrative functions. Additionally, the ability to greet clients with professionalism and warmth enhances the patient experience, fostering a welcoming environment. Preferred skills, such as familiarity with EHR systems, can further streamline processes and improve efficiency in patient management.