What are the responsibilities and job description for the Technical Support Specialist - Merchant Servi position at Slice Marketing LLC?
Merchant Services - Tech Support 2 years (mandatory requirement)
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.
Responsibilities:
· ANSWERING LARGE AMOUNT OF INCOMING TROUBLESHOOTING CALLS
· SOLVING TECHNICAL ISSUES
· FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
· MAKE ACCURATE DECISIONS
· PROVIDE ACCURATE INFORMATION
Requirements:
· WORKS WELL IN A TEAM ENVIRONMENT
· ENTHUSIASTIC, SELF-DRIVEN AND LIKES TO PROBLEM SOLVE
· GREAT COMPUTER SKILLS
· EXCELLENT ATTENTION TO DETAIL
· ABILITY TO LEARN FAST
· MULTITASKING
· STRONG VERBAL COMMUNICATION SKILLS
Required Experience:
· SALESFORCE
· CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
· TECH SUPPORT
· MERCHANT SERVICES INDUSTRY experience is a must
