Director of Claims Operations

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What You Will Be Doing

• Oversee and support the logistics department, ensuring alignment with company goals and performance standards.
• Lead the ongoing evaluation, enhancement, and streamlining of claims processes to improve efficiency and enhance overall customer satisfaction.
• Oversee the reporting and accuracy of claims-related data and customer service metrics.
• Identify trends and insights from data to proactively address potential challenges and to drive continuous improvements.
• Communicate key trends and findings to claims leadership to inform decision-making and strategic planning.
• Lead or participate in special projects aimed at improving claims operations, including technology upgrades, process changes, or new initiatives.
• Collaborate with internal stakeholders to ensure smooth execution and integration of projects.
• Identify opportunities for process automation or technology integration to improve operational workflows.
• Collaborate with cross-functional teams to implement best practices with claims management in all departments of claims.
• Provide strong leadership to a team of claims professionals, including training, coaching, performance management and leadership development.
• Foster a positive and collaborative work environment that encourages teamwork, innovation, and continuous improvement.
• Set clear goals and objectives for the team and monitor performance metrics to ensure operational excellence.
• Prepare and present regular reports on activities, including key performance indicators, trends, and financial impact, to senior management.
• Conduct data analysis to identify patterns, emerging risks, and opportunities for process improvements.
• Stay updated on industry trends, best practices, and emerging technologies related to catastrophe claims management.
• Perform other duties as assigned.
  
  

What You Already Have

Education, Experience, and Licensing:

• Bachelor's degree in business administration, insurance, or high school diploma and equivalent work experience required.
• 7 years of P&C homeowner's insurance experience required.
• 4 years of meaningful management experience in a P&C homeowner's insurance claim setting.
• 4 years of experience in claims operations or claims management
• Industry designations or certifications a plus
  
  

Qualifications/Skills And Competencies

• Strong knowledge of claims processes, claims systems, and operational best practices.
• Deep knowledge of data analysis, reporting, and identifying trends to drive decision-making.
• Proven track record of leading teams and improving operational efficiency.
• Excellent project management skills, with the ability to lead cross-functional initiatives.
• Demonstrated senior level management and organizational skills. 
• Strong interpersonal and leadership skills. 
• Ability to prioritize effectively. 
• Ability to work independently in a fast-paced environment, meet deadlines and manage changing priorities effectively.
• Results driven with strong problem solving and analytical skills.
• Collaborative partner with the desire and ability to contribute to a positive work environment.
• Ability to think critically and objectively.
• Exceptional organizational and time management skills with the ability to plan and prioritize effectively.
• Solid working proficiencies of business operations, procedures, and priorities with a strong ability to support change and impart value within an organization.
• Proficient in other MSO/365 applications such as Microsoft Teams, SharePoint, Word, PowerPoint and Outlook.
• Desire to live Slide's Core Values.
  
  

What Slide Offers To You

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

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