What are the responsibilities and job description for the Salesforce Developer / Architect with Service Cloud - REMOTE position at Sligo Software Solutions?
Job Description
Job Description
Job Title : Salesforce Developer / Architect with Service Cloud
Location : Remote
Duration : 6 to 12 Months
Highlighted Points in YELLOW in the below requirement are MANDATORY & MUST HAVE
Please do not submit any candidates without these skills.
Required Skills :
Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console.
Deep understanding of MIAW configuration options, chat protocols, and integration capabilities.
Familiarity with Apex coding (if needed for custom development) and basic HTML / CSS for UI adjustments.
Ability to understand customer needs and design chat experiences that optimize support interactions.
Setting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability settings within the Service Cloud console.
Configure advanced call center capability to enable both phone and live chat based customer support.
Connecting MIAW to existing Service Cloud case management systems to seamlessly transition live chat conversations into support tickets.
Designing and customizing the look and feel of the chat interface to align with brand guidelines.
Monitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance.
Identifying and resolving issues related to MIAW functionality, including chat connectivity, user authentication, and message delivery.
Thanks & Regards
Hemamalini Logan
Technical Recruiter - Lead
Sligo Software Solutions Inc.
Hemamalini.logan@sligosoft.com
www.sligosoft.com
Office : (518) 444-0459 X 122
Fax : (518) 444 0457
Sligo Software Solutions Inc
SLIGO specializes in IT Consulting, Right-to-Hire Solutions, and Staff Augmentation in Albany, NY. We connect Government and Enterprise clients with top technology talent. Explore our services for ...
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