Transcription Support

·         Support coding team for physician document compliance issues.

·         Provide admin support for coding and transcription departments.

·         Support Transcription team for physician document compliance issues.

·         Manages provider correspondence and signed letters. 

·         Primary support for entrada app for the physicians

·         Transcription team resource for Entrada support.  Reports and resolves issues via Entrada’s ticketing system.

·         Monitors secure communication messages and directs to appropriate department

·         Provides escalated support and maintains support guide/training for staff on patient portal. 

·         Performs and completes all software upgrade testing for Trans, scribe and patient portal workflows.

·         Core team, attends all Core team meetings.

·         Manages the Transcription Department email inbox.

·         Manages and updates the workflow inbox for Transcription and Coding Departments daily.

·         Reviews all provider dictation for missing information and completeness.  Requests   missing information from providers via email or task when necessary.

·         Processes and completes incoming ER to OR Hospital notes.

·         Corrects and maps misdirected incoming dictation from our outside transcription service to the appropriate patient chart.

·         Assembles and provides missing dictation packets to providers.

·         Processes patient correction sheets, returned mail and failed faxes.

·         Sorts correspondence, reports, misc. records, and routes to appropriate department.

·         Copies medical records & correspondence as needed.  

·         Faxes medical records & correspondence as needed.            

·         Mails medical records & correspondence as needed.

·         Other duties as assigned.