Transcription Support

• Support coding team for physician document compliance issues.

• Provide admin support for coding and transcription departments.

• Support Transcription team for physician document compliance issues.

• Manages provider correspondence and signed letters.

• Primary support for entrada app for the physicians

• Transcription team resource for Entrada support. Reports and resolves issues via Entrada’s ticketing system.

• Monitors secure communication messages and directs to appropriate department

• Provides escalated support and maintains support guide/training for staff on patient portal.

• Performs and completes all software upgrade testing for Trans, scribe and patient portal workflows.

• Core team, attends all Core team meetings.

• Manages the Transcription Department email inbox.

• Manages and updates the workflow inbox for Transcription and Coding Departments daily.

• Reviews all provider dictation for missing information and completeness. Requests missing information from providers via email or task when necessary.

• Processes and completes incoming ER to OR Hospital notes.

• Corrects and maps misdirected incoming dictation from our outside transcription service to the appropriate patient chart.

• Assembles and provides missing dictation packets to providers.

• Processes patient correction sheets, returned mail and failed faxes.

• Sorts correspondence, reports, misc. records, and routes to appropriate department.

• Copies medical records & correspondence as needed.

• Faxes medical records & correspondence as needed.

• Mails medical records & correspondence as needed.

• Other duties as assigned.

Competencies

• Knowledge of EMR/EHR systems
• Ability to understand and interpret medical terminology
• Understanding and compliance with HIPAA and confidentiality
• Ability to write routine reports and correspondence
• Ability to type and 10 key by touch
• Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
• To be professional and courteous
• Able to multi task
• Prioritize work load daily, weekly and monthly
• Have high accuracy and efficiency
• Communicate clearly, concisely and courteously via phone, email and in person

Summary/Objective

Assists Transcriptionists in obtaining information in order to translate physician's dictations, amends documentation, manages and prioritizes Transcription teams tasks.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Updates daily task list for Transcriptionists to work from.
• Correspond with multiple departments to facilitate completion of documents.
• Complete amendments to documents as needed.
• Open and monitor tickets with Entrada.
• Develops an extensive knowledge of medical terminology and familiarity with a variety of medical documents.
• Finish completed dictation and send to providers for review and sign off.
• Print, route and mail correspondence.
• Provider Onboarding.
• Other duties as assigned.

Supervisory responsibilities

• None

Â

Physical demands

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms.
• Ability to hear and understand in person and over the phone, as well as to listen to verbal dictation.
• Able to speak and provide information in person and over the phone.
• Able to sit or stand for long periods of time.
• Be able to work on a computer and keyboard for up to eight hours a day.

Travel required

• None

Education and Experience

• High school diploma, GED, or one to three months related experience and/or training, or equivalent combination of education and training.
• CMT certification preferred.
• Previous orthopedic transcription experience preferred.

Affirmative Action/EEO statement

Slocum is an AA/EEO Disability/Vet Employer. Slocum has a policy of non-discrimination in the employment and treatment of its employees. Slocum will not discriminate against any employee or applicant for employment because of age, (within legal limits), race, religion, color, national origin, sexual orientation, gender identity, ancestry, sex, disability (within ADA guidelines), or any other legally protected class with respect to hiring, recruitment, promotion, demotion, transfer, termination, salary level, or other forms of compensation and employment privileges.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.