What are the responsibilities and job description for the Sales and Customer Care Associate position at SM Mgmt?
We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Sales and Customer Care Associate use a team approach to achieve truly remarkable service levels for both our clients and external customers.
Our Sales and Customer Care Associate position is more than just a job, it's an opportunity. The Sales and Customer Care Associate has the opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Sales and Customer Care Associate is to put in the time in order to reap the reward!
Are You?
- Unstoppable in the pursuit of achieving your goals
- Driven to continuously learn new techniques
- Relatable to diverse groups of individuals
- Looking for growth opportunities
- Eager to grind and get your hands dirty!
What you’re responsible for as a Sales and Customer Care Associate:
- Manage customer complaints efficiently and ensure a resolution in a timely manner
- Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
- Provide product and service information to resolve issues and serve customers in person
- Utilize sales techniques to enhance the customer experience, up-sell, and exceed sales goals
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Keep office and conference room areas clean, sanitized, and maintained
- Display a positive composure and enthusiastic tone while assisting customers
What we look for in a Sales and Customer Care Associate:
- Someone with experience in Customer Service, Client Support or Sales industries
- Someone eager to derive their own success
- Someone positive and enthusiastic about taking on new avenues
- Someone creative and able to think outside the box
- Someone who assists in making others feeling comfortable and building meaningful relationships
- Someone who excels in a team environment as well as independently
#LI-Onsite
Salary : $55,000 - $60,000
