What are the responsibilities and job description for the Customer Experience Specialist position at Small Town Solar?
Job Overview
Customers matter. We are focused on providing the customer the best experience possible. Solar is just a fun industry to work in. Especially here in colorado. join our team if you want to grow your customer relation skills and overall communication skills.
Duties
- Conduct outbound calling to follow up with customers and gather feedback on their experience.
- Assist customers with data entry tasks related to their accounts or orders.
- Support clients by answering questions, resolving complaints, and providing information about products and services.
- Collaborate with team members to ensure a consistent and high-quality customer experience.
- Maintain detailed records of customer interactions and transactions in the database.
- Utilize bilingual or multilingual skills to assist diverse customer bases effectively.
Experience
- Previous experience in customer service or client support is preferred.
- Proficiency in data entry with attention to detail is required.
- Bilingual or multilingual abilities are a plus, enhancing communication with a wider range of customers.
- Familiarity with sales techniques and outbound calling practices is beneficial.
- Excellent verbal and written communication skills in English are necessary for effective interaction with customers.
Join us as a Customer Experience Specialist and contribute to creating memorable experiences for our customers!
Job Types: Full-time, Contract
Pay: $81,790.00 - $137,449.00 per year
Shift:
- Day shift
- Evening shift
Work Location: On the road
Salary : $81,790 - $137,449
