SCOPE OF SERVICES: The selected candidate will: · Review the Single Carrier agreement, create the checklist, deliverables and compliance tracker and monitor progress with the selected carrier, reporting any issues or delays. · Review and prepare the citywide Smartphone migration inventory, create the citywide migration tracker, address any discrepancies with the carriers and update OTI and/or agencies. · Work with the selected carrier to create and update the migration schedule -as needed across all NYC agency’s service orders for the migration. · Maintain the migration inventory and track progress based on the service orders. · Provide Telecom subject matter expertise during the transition of Smartphone Single Carrier project. · Review and update the deliverable documents per the agreement, report progress and address any discrepancies with carrier and get the approval/sign off from OTI. · Coordinate with the wireless carriers, OTI’s Wireless ordering team and the agencies, review, assist with preparing and the finalization of the M1 orders prior to signing. · Work with the selected carrier to process the M1 orders, track SIM porting, oversee shipment/delivery of new devices and confirm activation with the selected carrier and OTI/agencies, and update the migration tracker. · Gather all Single Carrier project deliverable, final citywide inventory and the project artifacts after the migration is completed and submit to OTI. · Review Vendors’ reports for completeness and accuracy, and to validate service levels are met. · Track and report any User’s wireless coverage and/or operation issues post- migration and work with the carrier until the issues are fixed. · Create and submit the weekly/monthly single carrier project reports, including risk and issues and publish an executive dashboard. · Track and Report on any Single Carrier contract and performance issues and coordinate with the carrier and OTI/Agencies on the resolution. · Document and report on the actual/realized savings based on the identified Single Carrier initial savings. · Work with OTI Cost Recovery group and the selected carrier to create and/or update the invoicing for the single carrier project billing and payment. · Report and aggregate the Citywide telecommunications services create monthly reporting dashboards, Key Performance Indicators (KPIs) and presentations for executives and outreach/letters to Vendors and Telecom Stakeholders. · Knowledge transfer and user training on telecom and contractual functionalities, tasks, processes, reporting and analysis techniques for the single carrier project. | 