What are the responsibilities and job description for the Customer Service Representative position at Smart Care Equipment Solutions?
Superior Services , a Smart Care Solutions company seeks :
Customer Service Representative
Location : Anaheim, CA
As Customer Service Representative, you will be a part of team-oriented environment that will provide quality customer support. Both written and verbal communication skills are necessary. The ability to stay organized and accurate in a fast-paced environment is crucial. On-the-job training will develop the specific skills necessary to perform the job.
On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Main Responsibilities :
- Communicate with customers via phone, email, and chat. Primary duty will be answering phone calls from customers with a variety of concerns and issues.
- Log all customer call information, including call-back contact information.
- Provide knowledgeable answers to questions about customer inquiries, including scheduled service visits, services offered, and pricing. When needed and in any unclear situation, bring customer issues to the attention of management.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Basic Qualifications :
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
