What are the responsibilities and job description for the Service Operations Manager position at Smart Care?
Company Description
Smart Care provides nationwide solutions for commercial food service, refrigeration, warehouse/cold storage, and HVAC equipment. We are always looking for top talent to join our team. Contact us at careers@smartcaresolutions.com to learn more!
Role Description
This is a full-time remote role for a Service Operations Manager at Smart Care. The Service Operations Manager will oversee customer satisfaction, operations management, customer service, training, and service delivery daily.
Qualifications
- Bachelor’s degree in business, Engineering (or similar degree program, with technical and financial components) or commensurate experience.
- 5 years of managerial/supervisory experience in a service-related industry preferred.
- 2 or more years of previous P&L ownership and responsibility.
- 3 or more years of customer relationship development and management experience.
- Excellent interpersonal and communication skills including sales ability.
- Demonstrated selection, hiring, and team development skills.
- Track record of success leading a technical non-exempt workforce required.
- Demonstrated problem-solving and decision-making skills in a fast-paced environment.
- Prior experience in developing and working in service apps and dispatch systems.
- Previous experience in HVAC, Grocery, food service, or equipment repair industry.
- Willingness to travel within the market spend significant time with current and potential customers and assist the location managers with sound business processes.
- Ability to travel up to 30% (Automobile and Plane).
Salary : $70,000 - $100,000
