What are the responsibilities and job description for the Relocation Consultant position at Smart City?
Position Summary : After a client has applied for their next apartment or closed on their new home, the Relocation Consultant bridges the gap between signing and move-in as well as acting as a continuity liaison during their time at home and beyond! The Relocation Consultant is an inside sales role that provides an incredible customer experience and operates in a sales-driven environment, meeting and exceeding quotas, making the moving process as simple as possible for clients with the goal to leave a lasting impression that encourages the retention of clients, motivating them to utilize Smart City for their next apartment search.
Essential Functions :
- Inbound Sales : Serve as the primary point of contact for assigned clients during their moving strong relationships with clients to guide and support them throughout the Connect process.Proactively engage with clients before their move-in date to ensure a seamless moving experience.Identify and prioritize clients’ unique needs, curating personalized solutions to connect them with the best utility providers and move-in services.Oversee all aspects of client orders from start to finish, including reviewing service options, placing orders, and resolving any issues.Leverage multiple platforms to communicate effectively with clients, internal teams, external partners, and vendors while managing sales pipelines through various CRMs.Ensures quotas and business objectives are met.
- Deliver Client-Focused Service : Engage with clients via text, telephone, and email to provide guidance, support, and information throughout the entire moving process, starting from the point of application submission.Communicate with customers to resolve problems and concerns in a courteous, professional, and timely and resolve process delays quickly and efficiently to maintain a seamless and maintain client accounts with detailed records of inquiries, complaints, and feedback.Provide ongoing support to retain clients and foster long-term timely responses to all inbound communications, delivering detailed, accurate, and error-free outbound communication.Utilize the team and management as a resource and follow proper channels of a high level understanding of ‘Smart City’ business process and strategy to tend to the needs of both the business and our clients.
- Be the Connect Service subject matter expert.
- Be agile and adjust execution strategies based on current business needs, assist with process review and improvement.
- Plan and participate in company promoted events, promote internally and externally as needed.
- Participate in team meetings and collaborative sessions, generate new ideas and execute.
- Assist with efforts in other markets, as needed.
- All other duties as assigned.
Supervisory Responsibilities :
Required Education and Experience :
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Expected Hours of Work :
Travel :
Compensation and Benefits :
We Take Equality Seriously : Smart City is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.
Who We Are :
We are more than just an apartment locating company. We love what we do, and we work all the time because to us, it doesn’t feel like work. We believe that professionalism is doing what you say you’re going to do. We pride ourselves on teamwork, and we live for helping others. We get excited when faced with a tough challenge and go the extra mile to achieve our goals. We believe in quick communication, accessibility, transparency, and having fun while putting in good old fashioned hard work. We go above and beyond, we are hyper-personalized, and we make friends, not clients. You are not just another email address, and we are not just another real estate service. WE ARE SMART CITY!
Our values ( need to resonate hardcore with you :
Perks - you know you want ‘em :
Our team is extremely important to us and we’re excited to have been recognized as one of Dallas Business Journal’s ‘2019 Best Places to Work’. Check out our LinkedIn page to see what #SmartCityLife is all about!
All offers of employment are conditioned upon the candidate’s completion of a Form I-9 and delivery of appropriate documentation to establish the candidate’s identity and legal authorization to work in the United States. This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Salary : $40,000 - $75,000
