What are the responsibilities and job description for the Software Engineer, Monitoring position at Smart Data Solutions LLC?
Job Description
Job Description
Software Engineer, Monitoring
Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Monitoring Engineer to join our team!
What you’ll be doing?
Monitoring and Incident Management
- Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
- Performs continuous monitoring of the production state of all assigned customers.
- Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
- Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact.
- Recognizes aging transactions and works to resolve issues to keep the transactions moving.
- Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
- Collaborate with support and implementation teams to implement solutions that prevent future incidents.
- Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.
System Performance and Optimization
Tools and Automation
Collaboration and Communication
Documentation and Reporting
Other duties as assigned.
The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
What we’re looking for?
Required skills :
Location : This role can be located in our Eagan, MN or Dallas, TX office. This is a hybrid position with 3 days in-office requirements.
Why this is the company for you?
Top Benefits & Perks :
Who is Smart Data Solutions?
Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
