Video Monitoring Specialist

Position Summary

We are seeking a detail-oriented and self-motivated Video Monitoring Specialist to join our team. In this role, you will be responsible for monitoring live and recorded camera footage to identify and respond to potential security risks. You will assess suspicious activity, follow client-specific protocols, and take appropriate action by contacting authorities such as police, fire, or security personnel when necessary.

The ideal candidate will have strong decision-making skills, the ability to work under pressure, and a keen attention to detail. You will need to multitask across multiple computer programs, communicate effectively with internal and external stakeholders, and maintain confidentiality when handling sensitive information. Experience with video monitoring software, Microsoft Office, and Google Maps is essential.

This position requires the ability to sit for long periods while remaining highly focused and alert. Comfortable working nights, weekends, and holidays is necessary to meet the demands of a 24/7 security operation. If you thrive in a fast-paced environment and have a strong commitment to security and customer service, we encourage you to apply.

Duties & Responsibilities

• Review camera footage and assess potential security risk events
• Responsible for understanding client specific requirements and protocols.
• Deter suspicious or unwanted activity from client properties.
• Responsible for contacting appropriate authorities with urgency (Police, Fire, Guard, etc.).
  
• Answer inbound calls while utilizing a multi-line phone system.
• Communicate with internal and external stakeholders.
• Special projects as assigned (audits, process documentation, research, etc.).
• Monitor camera alarms for assigned sites/station and act accordingly based on the events and severity of activity observed.
  
• Able to multitask using different computer programs.
• Ability to work under pressure while observing and handling live criminal events.
  
• Experience with Microsoft office-word, excel.
• Ability to effectively use google maps.
• Ability to maintain confidentiality of legally protected information.
• Ability to work in a fast-paced environment and manage multiple priorities.
  

Qualifications

• High school diploma / AA / computer, IT certifications strongly recommended
  
• Strong Computer Skills, multiple platforms
  
• Management experience preferred

Competencies

• Composure – Can handle stress, does not get knocked off balance by the unexpected
• Timely Decision Making – Able to make quick decisions under tight deadlines and pressure.
• Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
• Strong typing skills, 40 wpm – minimum.
• Strong attention to detail skills.

Great fit for candidates with experience in:

• Dispatching
• Call centers
• Management positions

Physical Requirements

• Must always remain alert during working hours.
• Ability to sit for long periods of time.

Working Conditions

• Office environment
• Willingness to work nights, weekends, and holidays, as needed.

Salary : $20