Support Engineer

Are you looking to kick start your coding career? Do you enjoy coding in Java, data conversion and working with a team to provide excellent customer service to clients?

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Support Engineer to join our implementation team!

Analysis & Resolution

• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understand and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follows all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Communication

• Communicates to customers (via emails and phone calls) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to development manager or COO on any critical production issues related to the client.

• Adheres to SDS’s courteous and professional, written and verbal, communication standards.
  • Consistently high rating on customer satisfaction surveys

• Responds to all customer emails and phone calls promptly and courteously in accordance with SDS communication policy.
• Performs other related duties as assigned.

Project Development

• Assist with the development and maintenance of new and existing clients
• Document updates, testing, and technical production monitoring plans
• Draft internal and client-facing descriptions and diagrams of workflow processes

Production

• Manages daily production for assigned customers.
• No batches or claims ever delayed or overlooked due to technical issues.
• Performs other related duties as assigned.

Work Patterns

• Resolve assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules
• Tracks and bills all applicable support hours. (Billing)
• Performs other related duties as assigned.

Required skills:

• 2 or 4-year technical degree (or equivalent)
• 0-5 years similar experience
• Experience with technologies listed in previous section
• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral and written communication
• Math aptitude
• Time management

Why is this the company for you?

Top Benefits & Perks:

• A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including, health, dental, and vision insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.

Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400 employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98% customer retention rate. SDS plans to continue investments meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.

This position is based out of Dallas, TX. This is a hybrid position with in office expectations 3 days per week.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status