What are the responsibilities and job description for the Systems Administrator position at Smart Data Solutions LLC?

Job Description

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Systems Administrator to join our team!

What you’ll be doing?

The Systems Administrator will be responsible for designing, implementing, and maintaining complex systems that support our business operations. The ideal candidate will have experience in both hardware and software systems, and a deep understanding of network infrastructure, cybersecurity, and cloud computing.

Duties and Responsibilities include, but are not limited to :

Systems Administration :

Manage and maintain servers, networks, and IT infrastructure to ensure optimal performance, availability, and security.

Perform routine system maintenance, including updates, patches, and backups.

Monitor system performance and respond to alerts and incidents.

Create and maintain system documentation, diagrams, and standard operating procedures (SOPs).

Ensure compliance with security policies and standards, and support audits and vulnerability assessments.

Desktop Support :

Provide Tier 1 and 2 support to end-users, resolving hardware and software issues for desktops, laptops, printers, and peripherals.

Assist with onboarding and offboarding, including setting up and decommissioning accounts, devices, and access permissions.

Install and configure desktop applications and operating systems.

Troubleshoot and resolve network connectivity issues for users.

Project Support & Collaboration :

Participate in IT projects, including upgrades, migrations, and new technology implementations.

Collaborate with cross-functional teams to deliver IT solutions that meet business requirements.

Act as a technical resource for junior team members, providing guidance and mentorship.

What we’re looking for?

Required skills :

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

3 years of experience in systems administration and desktop support.

Strong knowledge of Windows / Linux server administration, Active Directory, DNS, DHCP, and virtualization technologies.

Proficiency in scripting and automation.

Familiarity with network configuration and troubleshooting (e.g., switches, firewalls, VLANs).

Experience with cloud platforms (e.g., Azure, AWS) is preferred.

Excellent communication skills and the ability to work independently and in a team environment.

Relevant certifications such as CompTIA Network , Microsoft Certified Systems Administrator (MCSA), or similar are a plus.

Analytical thinking and problem-solving skills.

Customer service orientation and ability to interact with non-technical users.

Strong organizational skills with the ability to prioritize and multitask effectively.

Attention to detail and a proactive approach to identifying and resolving issues.

Why this is the company for you?

Top Benefits & Perks :

A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!

A professional development and growth-oriented workplace

Generous benefits including, health insurance, short-term, and long-term disability

401(k) with a company match to provide a better future in your retirement years

Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Who is Smart Data Solutions?

For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300 employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98% customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.

Location :

Positions available : Eagan, MN office

Positions available : Plano, TX office

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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