What are the responsibilities and job description for the Customer Service Representative position at Smart Health?
Our Customer Service Representativemaintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.Schedule :
- Part Time (25-29 hours a week)
- Monday through Friday (Between 8a - 3p)
- Hybrid (ability to work remotely a few days each week, once trained)What You'll Do :
- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
- Cross / suggestive / up-sell complimentary products and monthly marketing driven promotions
- Stay current on all products and services
- Answer account and product inquiries via phone and email
- Make outbound calls or email customers to follow-up on account and product inquiries
- Run reports daily and / or weekly to ensure customer satisfaction
- Complete lead measure goalsSkills and Experience :
- Experience with order entry in a high-paced business environment is highly preferred
- Experience with handling inquiries, analyzing and offering customer solutions helpfulCompensation :
- 15.50 base plus monthly bonusIn support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose not to hire tobacco and nicotine users, including the use of e-cigarettes / Vaping.
Salary : $16