What are the responsibilities and job description for the Data Analytics and Strategy Lead position at Smart IMS?
This role requires a unique combination of technical expertise, strong analytical skills, and a highly strategic mindset to drive awareness and adoption of data and analytics. This person will maintain and expand on existing data structures including pipelines, databases, and dashboards, while also helping to build a sustainable data practice that drives government-wide optimization.
You will guide teams in leveraging data to improve the end-to-end user journey, identify product and service challenges, and foster a culture where data is integrated into everyday operations. You will also ensure the integrity, uptime, and accessibility of data technology to support the state's initiatives.
You must have a deep understanding of data modelling, user research, data analysis, visualizations, and the strategic application of data to improve service delivery at every stage of the customer lifecycle. You will need to have a strong background in quantitative/qualitative data management, data research methodologies, data engineering, data analysis, and executive-level communication skills to be successful in this role. There will be a heavy emphasis on Google Analytics, Google Search Console, Power BI, and other behavioral metric systems.
Deep domain knowledge for a particular industry – especially Health, Business, or Education
Experience with behavioral or CRM-related metrics platforms
Bachelor's degree in computer science, business, IT, management, administration, economics, or information science
Experience with machine learning, AI, and cognitive service engine models
2 years experience with Power BI or other data visualization platforms
2 years of user research and feedback analysis
2 years of data governance and working within data security groups
1 year of API development
1 year of marketing experience, supported through metrics
1 year of project management experience
1 year of experience with customer relationship management platforms such as Salesforce
1 year of experience with web content management platforms such as Sitecore
You will guide teams in leveraging data to improve the end-to-end user journey, identify product and service challenges, and foster a culture where data is integrated into everyday operations. You will also ensure the integrity, uptime, and accessibility of data technology to support the state's initiatives.
You must have a deep understanding of data modelling, user research, data analysis, visualizations, and the strategic application of data to improve service delivery at every stage of the customer lifecycle. You will need to have a strong background in quantitative/qualitative data management, data research methodologies, data engineering, data analysis, and executive-level communication skills to be successful in this role. There will be a heavy emphasis on Google Analytics, Google Search Console, Power BI, and other behavioral metric systems.
Deep domain knowledge for a particular industry – especially Health, Business, or Education
Experience with behavioral or CRM-related metrics platforms
Bachelor's degree in computer science, business, IT, management, administration, economics, or information science
Experience with machine learning, AI, and cognitive service engine models
2 years experience with Power BI or other data visualization platforms
2 years of user research and feedback analysis
2 years of data governance and working within data security groups
1 year of API development
1 year of marketing experience, supported through metrics
1 year of project management experience
1 year of experience with customer relationship management platforms such as Salesforce
1 year of experience with web content management platforms such as Sitecore
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