What are the responsibilities and job description for the Clinical Device Support position at Smart IT Frame LLC?
Greetings from Smart IT Frame.
Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.
Role: Clinical Device Support/End-user Support/Field Engineer
Location: Worcester, MA – Onsite
Type: Contract
Required Skills:
- Experience/Knowledge on Medical & Clinical Devices
- Basic System and Infra Knowledge
- Troubleshooting Clinical or Medical Devices
- Service Desk/Desktop Support (Remote)/Field Services
- In-depth knowledge of Clinical hardware and software systems, like MRI, Cardio, Xray machine
Responsibilities:
- Provide support for users of Clinical Device and systems.
- Provide hands-on Support in Clinical Device setups, upgrades, and maintenance.
- Provide general training for relevant applications and hardware
- Responds to client inquiries
- Provides technical support to end users
- Troubleshoots hardware and software issues
- Provides instructions or directly sets up Clinical Device
- Travel from Site to Site for the Clinical Device support in different facilities.
- Records logs of rendered support.
- Good interpersonal skill and communication.
- Travel from office to onsite is required on a daily basis with milage reimbursement on travel bills
Qualifications:
- Bachelor’s degree in Computer Science or similar field
- Prior experience in Clinical Devices or related field
- Knowledge in computer operating systems such as Mac, Linux, and Windows
- Minimum of 4 years of experience in Service Desk, Field Services, and Desktop Support.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Strong understanding of geospatial data management practices.
- Willingness to travel as required.
- Proactive approach to problem-solving.
- Ability to manage multiple tasks and projects simultaneously.
- Strong commitment to quality and accuracy.
