Demo

Desktop Support specialist (GXP)

Smart IT Frame LLC
Warsaw, IN Contractor
POSTED ON 1/31/2025
AVAILABLE BEFORE 2/28/2025

Position: Desktop Support Field Services - GxP exp. Required

Location: Onsite in Warsaw, IN (Onsite)



  • 7 yrs experience.
  • Need self-motivated resource who can handle tickets. GxP knowledge/experience is must. IT support role.


Responsibilities

  • Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance Meetings
  • Assist network support team and other infra teams for day today troubleshooting and infra projects
  • Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
  • Helps local hardware support team with checking printers and shopfloor peripherals
  • Provides assistance to the hardware support team for applications or processes
  • Act as coordinator for resolving incidents related to any application support in manufacturing plant
  • Be a SPOC for BUIT Local support and external vendors
  • Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
  • Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
  • Test connectivity for changes to network including wireless and patching
  • Coordinate with application owners to install the client applications and ensure that the applications launch as expected
  • Coordinate with equipment vendors for repair and maintenance
  • Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
  • Support base business-related IQOQ testing and technical change control activities


Qualifications

  • Minimum 5 years of experience in handling Site IT support incident management
  • Should be conversant with ITIL process Service Asset management
  • Must be knowledgeable in network infrastructure
  • Should be knowledgeable on multiple Operating Systems DBs
  • Should be able to work independently and be ready to provide support of business hours
  • MES knowledge is an added advantage
  • Should posses multitasking capabilities with excellent coordination skills
  • Worked in pharma manufacturing plant is added advantage
  • Additional Requirements
  • Manufacturing Experience with ItInfra knowledge
  • Cross TeamDept Coordination
  • Project experience
  • ITIL Knowledge would be preferable
  • Knowledge of GxP would be add on


Skills

GxP, ITIL

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