What are the responsibilities and job description for the Desktop Support Technician position at Smart IT Frame LLC?
Title : Desktop Support (Field Services)
Location : Warsaw , Indiana (5 day onsite)
Responsibilities
Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings
Assist network support team and other infra teams for daytoday troubleshooting and infra projects
Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
Helps local hardware support team with checking printers and shopfloor peripherals
Provides assistance to the hardware support team for applications or processes
Act as coordinator for resolving incidents related to any application support in manufacturing plant
Be a SPOC for BUIT Local support and external vendors
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
Test connectivity for changes to network including wireless and patching
Coordinate with application owners to install the client applications and ensure that the applications launch as expected
Coordinate with equipment vendors for repair and maintenance
Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion
Support base businessrelated IQOQ testing and technical change control activities
Qualifications
Minimum 5 years of experience in handling Site IT support incident management
Should be conversant with ITIL process ServiceAsset management
Must be knowledgeable in network infrastructure
Should be knowledgeable on multiple Operating Systems DBs
Should be able to work independently and be ready to provide support offbusiness hours
MES knowledge is an added advantage
Should posses multitasking capabilities with excellent coordination skills
Worked in pharmamanufacturing plant is added advantage
Additional Requirements
Manufacturing Experience with ItInfra knowledge
Cross TeamDept Coordination
Project experience
ITIL Knowledge would be preferable
Knowledge of GxP would be add on
Skills
GxP, Team Lead, ITIL
