What are the responsibilities and job description for the Desktop Support Engineer End user support position at Cloudious?
Job Details
Required Skills:
Desktop Support at an Enterprise levelData centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Responsibilities:
Experience in supporting overall manufacturing / lab IT systems and IT devices.
Familiarity with manufacturing, lab and Data Centre IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
Strong focus on quality and attention to detail
Qualifications:
Safety training and proper PPE and/or Lab requirements always apply
Understanding of GMP / GxP environment
PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
No systems or devices should ever be rebooted without proper approvals
Often MLL sites may have isolated networks
Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc.)
Ensure best practices are followed and understood:
5S (LEAN) or similar methodology in IT rooms / Datacentre
Requirements to enter a clean room
Proper entry procedures, proper gear, etc.
Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)
