Lead Network Engineer

Role-Network Lead

Location-Plano TX

Fulltime

Face to face interview

Job description

This role is responsible for overseeing the planning, execution, and successful delivery of a large/ complex program or a significant workstream of a large-scale customer program within Wipro, from deal closure to a steady-state. It may require the incumbent to lead large-scale client operations, ensuring adherence to SLAs and managing a large team, including international and government clients. They will design and implement network architecture solutions, negotiate contracts, and drive process improvements. The role requires extensive experience with Cisco and Juniper equipment, SD-WAN technologies, and strong client management skills.. They will manage programs comprising of CIS & DOP engaging with multiple vendors, customers/ stakeholders and/or suppliers across multiple geos/regions, of multi million USD TCV deals and be FPP, FCP, T & M and/or integrated in nature.

The role holder is the point of contact for this specific program/workstream and is expected to drive the strategic planning and interface closely with cross-functional teams to ensure execution and successful delivery of the program. This role will involve collaborating with multiple service teams and cross-functional teams and managing client engagements. Success will be measured in terms of business outcomes driven in alignment with business objectives and the resulting benefits enabled for Wipro and customer's organization.

The role holder is expected to hold and leverage a deep expertise in Network Routing & Switching for Cloud Infrastructure Services and possess awareness of latest trends relevant to IT Infrastructure and telecom industry. Success is measured in terms of business outcomes driven, strategic direction provided for the program and the resulting benefits enabled for Wipro and customer's organization.

Key Responsibilities:

• The role will oversee client operations, ensuring adherence to SLAs and managing a large team, including international and government clients.
• Design and implement network architecture solutions, negotiate contracts, and drive process improvements.
• Extensive experience with Cisco and Juniper equipment, SD-WAN technologies, and strong client management skills are required.
• Lead and manage a team of network engineers and administrators to provide 24x7 network support.
• Lead a team of network architects and oversee network designs to meet client needs.
• Ensure timely and efficient delivery of network services per contractual agreements and SLAs/KPIs.
• Troubleshoot and resolve complex network issues, providing ongoing support and optimization for existing solutions.
• Collaborate with clients, MSPs, and internal teams to understand business needs and translate them into effective network solutions.
• Create and maintain detailed network documentation, including design diagrams, configuration guides, and operational procedures.
• Implement and enforce network security best practices to protect client data and ensure compliance with industry standards.
• Provide technical guidance and mentorship to junior team members.
• Stay current with emerging technologies and industry trends related to network operations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., CCNP, CCIE) are a plus.
• Minimum of 5 years of experience in network architecture and operations.
• Proficiency in network protocols, routing (MPLS, BGP, OSPF), and switching.
• Hands-on experience with network security principles and practices.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to delivering high-quality work.

Preferred Skills:

• Network Engineering, Routing and Switching, Understanding Network Protocols (BGP, MPLS, OSPF)
• Experience with VMware VeloCloud SD-WAN technology.
• Knowledge of network automation and orchestration tools.
• Familiarity with cloud networking and virtualization technologies.
• Proven experience working with Managed Service Providers (MSPs).