What are the responsibilities and job description for the User Experience Design Specialist - ServiceNow position at Smart IT Frame LLC?
Note: 100% Remote
Skills: UX Data analysis, ServiceNow OOB dashboards and analytics
Experience Level: 9 years
Data Analysis & UX standard development:
- Analyze qualitative and quantitative data from research to identify patterns, trends, and key insights.
- Generate reports and presentations to communicate findings to stakeholders.
- Recommend and document UX standards and guidelines specific to service catalogs, service portals, virtual agent, knowledge management, notifications, survey module, approvals and etc.
UX Design Collaboration:
- Work closely with UX designers to translate user insights into design solutions for ServiceNow applications and modules.
- Provide feedback on wireframes, prototypes, and design concepts to ensure alignment with user needs.
- UX Improvement Recommendations:
- Identify areas for improvement in the ServiceNow user interface and user flow.
- Propose actionable recommendations to enhance usability, accessibility, and overall user experience.
Additional Information:
- Strong understanding of user research methodologies, including qualitative and quantitative data analysis using ServiceNow OOB dashboards and analytics
- Working knowledge of industry leading UX practices and standards for self-service channels/tools
- Knowledge of ServiceNow platform capabilities and functionalities (Primarily ITSM – Knowledge Management, Service Catalogs, Virtual Agent, Mobile)
- Excellent communication and presentation skills to effectively convey user insights to technical and non-technical audiences
- Ability to work independently and collaboratively within a cross-functional team
