What are the responsibilities and job description for the Front Desk Coordinator position at Smart Rehab?
Join Our Team
Smart Rehab LLC is seeking a highly motivated and detail-oriented Front Desk Coordinator to join our on-site team.
In this role, you will be responsible for providing exceptional customer service, assisting with bookings and memberships, and maintaining accurate records of customer interactions.
Key Responsibilities
- Welcome customers and provide exceptional service in person, via phone, and email.
- Assist customers with inquiries about programs, memberships, and facilities.
- Maintain accurate records of customer interactions and transactions.
- Collect and document customer feedback to improve services.
Requirements
- High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
- Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
- Strong interpersonal and communication skills.
- Excellent problem-solving and organizational abilities.
- Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
What We Offer
- Competitive hourly pay and opportunities for advancement.
- A supportive, dynamic work environment focused on health and wellness.
- Discounts on facility memberships and programs.
- Ongoing training and professional development opportunities.
