Service Advisor - Automotive Repair

Service Advisor – Automotive Repair

Location: Columbia, MD

Are you a skilled Service Advisor with a passion for cars and top-tier customer service? Join Smart Turn Auto Repair, a growing, well-funded startup, and take your career to the next level!

Why Work With Us?

• State-of-the-Art Facility: Work in a clean, 5,630 sq. ft., temperature-controlled shop (with heating & A/C) equipped with cutting-edge tools and technology.
• Career Growth: Be part of a startup positioned for expansion, offering real opportunities for advancement.

Current Work Schedule (4-day workweek):

• Monday and Tuesday: 7:15 AM – 7:15 PM
• Wednesday and Thursday: 9:00 AM – 5:00 PM

Future Work Schedule (when Sunday operations begin, date TBD):

• Monday and Tuesday: 7:15 AM – 7:15 PM
• Wednesday: 7:15 AM – 5:15 PM
• Sunday: 6-hour shift (hours TBD)

What You’ll Do

As a Service Advisor, you’ll manage the end-to-end customer experience and ensure efficient, accurate service delivery:

• Create repair orders and detailed quotes using computerized systems.
• Source and order automotive parts independently (we don’t have a parts department).
• Communicate effectively with customers and technicians to ensure service satisfaction.
• Promote sales of services, parts, and accessories.
• Maintain a clean and organized workspace.

Shop Hours (Opening soon on Sundays with Hours TBD):

• Monday–Friday: 7:30 AM – 7:00 PM
• Saturday: 9:00 AM – 3:00 PM

What We’re Offering

Compensation:

• Base pay: $30/hour ($62,400/year based on 40-hour workweek)
• Tiered commission structure with total earning potential exceeding $100,000 annually!

Comprehensive Benefits Package:

• Health, dental, and vision insurance
• Basic life/AD&D insurance
• Paid time off
• 401(k) with 3% automatic employer contribution (100% vested, no employee contribution required)
• Productivity-based incentives

What You Bring

We’re looking for someone who’s:

• Experienced: 2 years as an Automotive Service Advisor with strong skills in sourcing parts and estimating labor times.
• Customer-Focused: A motivated, energetic team player who excels in communication and relationship-building.
• Skilled: Proficient with automotive repair techniques, computer systems, and problem-solving.

Required Qualifications:

• High school diploma or GED
• Valid driver’s license and clean driving record
• Authorized to work in the U.S.
• Strong attention to detail and work ethic
• Ability to pass a background check

Preferred Qualifications:

• Active ASE certifications
• Bilingual communication skills
• Experience with ALLDATA and Tekmetric software
• Weekend and/or evening availability

Physical Demands

• Standing, walking, and sitting for extended periods
• Occasional lifting (up to 25 lbs)
• Frequent computer use, data entry, and communication

Reasonable accommodations are available for individuals with disabilities.

Ready to Join?

Don’t miss this chance to grow with us! Apply now and be part of a dynamic team at Smart Turn Auto Repair.

Smart Turn Auto Repair Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Columbia, MD 21045: Relocate before starting work (Required)

Work Location: In person

Salary : $62,400 - $100,000