Dispatch Supervisor

Schedule: Saturdays are required (Days off are Sunday and an alternate weekday is negotiable based on candidates' preference)

Position Summary:
The Dispatch Supervisor leads the dispatch team, ensuring efficient scheduling, routing, and communication to meet operational goals. This position requires strong organizational, leadership, and problem-solving skills to enhance performance, drive customer satisfaction, and ensure compliance with company policies and regulatory standards.

Key Responsibilities:

Supervision and Leadership

• Manage, mentor, and develop the dispatch team through training, guidance, and regular performance evaluations.
• Monitor team performance to achieve operational objectives and key performance indicators (KPIs).
• Address conflicts and team issues promptly and effectively to maintain a positive working environment.

Scheduling and Routing

• Oversee the creation of efficient schedules and routes to optimize resource utilization and reduce operational costs.
• Adjust plans in response to workload changes, staff availability, or customer needs.
• Collaborate with technicians, contractors, and other departments to resolve logistical challenges and ensure seamless operations.

Communication

• Ensure timely and clear communication between dispatchers, technicians, contractors and customers to maintain smooth operations.
• Serve as the primary escalation point for critical issues or emergencies during shifts.
• Provide regular updates to senior management regarding operations, delays, or incidents.

Compliance and Safety

• Ensure all dispatch operations adhere to company policies, regulatory requirements, and safety standards.
• Conduct periodic audits to identify compliance gaps and areas for improvement.
• Investigate incidents or violations and recommend corrective measures as needed.

Technology and Tools

• Utilize software to track and manage field operations effectively.
• Identify opportunities to improve operations through technology enhancements or process improvements.
• Train team members to ensure proficiency in relevant tools and systems.
• Familiar and experienced with support ticketing systems, preferably Freshworks.

Reporting and Analysis

• Prepare detailed reports on dispatch performance, key metrics, and operational challenges.
• Analyze data to identify trends, inefficiencies, and actionable improvement opportunities.
• Support budgeting and resource allocation by providing accurate operational insights.

Qualifications:

• Bachelor’s degree in logistics, business administration, or a related field (or equivalent experience).
• Minimum of 2 years of supervisory experience.
• Strong knowledge of routing and dispatch systems.
• Proven leadership, communication, and interpersonal skills.
• Ability to make quick, sound decisions in dynamic situations.
• Proficiency in Microsoft Office Suite and an aptitude to quickly assimilate to other software solutions.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications:

• Industry-specific experience in ISP’s, telecommunications, or a related field.
• Experience managing workloads with a combination of resources including in-house and sub-contractors.

Physical Requirements:

• Ability to work in an office setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.

Salary:  Up to $55,000 per year, depending on experience

Salary : $55,000