Sr. Manager Sales Operations

About SmartBear At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. UX Researcher We are seeking a User Experience Researcher to join our growing design team focused on delivering high-impact solutions to our customers. A successful researcher here leverages strong internal relationships to drive conversation and collaboration, educates our partners in research best practices, and empowers the organization to make better decisions through knowledge sharing. The ideal researcher for this role has experience with enterprise solutions, the software development lifecycle, and user experience best practices. You will be expected to: Define and lead UX research projects across various phases of product development. Collaborate with product design and research colleagues. Work closely with cross-disciplinary teams to build impactful solutions for SmartBear customers. Key Responsibilities: Define research plans that outline objectives, methodologies, and timelines. Communicate and negotiate with cross-functional partners, stakeholders, and leadership to align on business scope, high-level goals, and product analytics/metrics. Execute research using both qualitative and quantitative methods. Distill complex user behaviors and data-driven insights into concise and actionable reports. Present findings in a way that informs and guides design and engineering decisions. Required Experience: BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, data analysis or related field or equivalent education and experience. 1-3 years of relevant experience conducting research on digital products; enterprise software experience is a plus. Experience conducting user research using various methods, including interviews, surveys, contextual inquiry, concept testing, usability evaluation, product metrics, etc. Ability to work in a collaborative environment; to be critiqued and to critique. This role is hybrid to Somerville, MA. Must be within commutable distance or open to relocation without assistance (not open to remote at this time). Preferred Qualifications: Familiarity with the software development lifecycle Technical knowledge of API, software testing, developer tooling, etc. Experience with analytics in user experience practice (e.g. Amplitude, Pendo, Mixpanel) Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. Important Notice: Beware of Job Scams Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., @smartbear.com). Be cautious if: You are asked for personal or financial information early in the hiring process. There is pressure to move forward quickly or to make payments for any part of the application process. The listing or communication appears on unofficial channels or from unverified sources. If you have any doubts or concerns about a job listing or communication, please reach out to us directly at talent@smartbear.com. Disclaimer: Authorized Job Posting This job listing has been reviewAt SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. About the role: About the role: We are seeking a Sr. Manager of Sales Operations, reporting to the Senior Vice President of Business Operations, to lead our sales operations function. This role is ideal for someone who is passionate about driving operational excellence, optimizing sales processes, and enabling a high-performing sales team. You will play a pivotal role in shaping our sales strategy, managing a talented team, and collaborating with senior leadership to deliver measurable business outcomes. This role is based out of Somerville, MA and requires at least 3 days a week in office. Responsibilities: Partner closely with sales leadership to develop and implement strategies that drive sales team productivity and effectiveness. Oversee the end-to-end forecasting process, working with global sales leaders to provide accurate projections, identify risks, and highlight opportunities. Define weekly, monthly, and quarterly objectives for sales team. Build and refine sales processes, tools, and workflows to enhance efficiency and scalability Optimize territory planning, customer segmentation, and resource allocation to maximize revenue potential. Collaborate with cross-functional teams to enhance upsell, cross-sell, and renewal processes. We are looking for someone who has: A proven track record in leading sales operations teams in a fast-paced, dynamic environment. Strategic thinking with the ability to translate data insights into actionable business strategies. Strong leadership skills with a focus on team development and mentorship. Excellent analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to influence at all levels of the organization. Advanced proficiency in Excel (data analysis, VLOOKUP, Pivot Tables, Macros) and familiarity with BI tools (e.g., Tableau preferred). Hands-on experience with CRM systems (Salesforce.com preferred). 5+ years of experience in Sales Operations, Revenue Operations, or a related field. Prior management experience is required. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. Important Notice: Beware of Job Scams Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., @smartbear.com). Be cautious if: You are asked for personal or financial information early in the hiring process. There is pressure to move forward quickly or to make payments for any part of the application process. The listing or communication appears on unofficial channels or from unverified sources. If you have any doubts or concerns about a job listing or communication, please reach out to us directly at talent@smartbear.com. Disclaimer: Authorized Job Posting This job listing has been reviewed and approved by SmartBear's Talent Acquisition team. We encourage applicants to verify the legitimacy of any job listing that claims to represent our company by visiting our official website (www.smartbear.com) or contacting us directly at talent@smartbear.com. #LI-Hybrid #LI-Onsiteed and approved by SmartBear's Talent Acquisition team. We encourage applicants to verify the legitimacy of any job listing that claims to represent our company by visiting our official website (www.smartbear.com) or contacting us directly at talent@smartbear.com.