Supervisor - Boston Logan International Airport - Part Time Temporary
20.50 / hour
In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.
Shift : 1PM - 9 : 30PM
Weekly hours will average 25 - 30 a week
Weekends and holidays as needed
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning / operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
This is a part-time Temporary position with an expected 8 month assignment, possible extension to permanent. Ensure daily operational performance goals are met by providing direct / tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.
KEY RESPONSIBILITIES
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Maintain a safe working environment by monitoring safety procedures and equipment.
- Perform the same Cart Associate work duties as those supervised, including but limited to :
collect and transport carts to ensure carts are available for customer use;
provide customer service to airport passengers;light cleaning of carts and rental equipment;Collaborate with workers and managers to solve work-related problems.Review work throughout the work process and at completion to ensure that it has been performed properly.Explain regulations, policies, or proceduresProvide customer service by greeting and assisting customers and responding to customer inquiries and complaintsMaintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needsAssist with collections, counting / recording money, documenting meter readingsAssess training needs of staff and arrange for or provide appropriate instructionOther duties as assignedSKILLS
Motivating, developing, and directing employees, identifying the best employees for the jobManaging one's own time and the time of othersTechnologically adept and receptive to learn computer-based reporting toolsMaintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unityAbility to stay poised and professional in high pressure situationsCapable of focusing on the “Big Picture” rather than immediate short-term effectsAbility to apply the appropriate level of workplace flexibilityReceptive to criticism and feedback from your team in order to improve the operationHigh degree of integrity and self-disciplineCapable of teaching others to perform specific tasks; selecting and using training / instructional methods and procedures appropriate for the situation when learning or teaching new things.Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective actionStrong interpersonal & communication skillsRunning, maneuvering, navigating, or driving vehicles or mechanized equipmentEXPERIENCE
Previous supervisor experience preferredCash control experience preferredGeneral knowledge of vended service products preferredQUALIFICATIONS
Computer and Smart Phone proficientExcellent customer service and verbal communication skillsAbility to communicate in English (read, write, speak, understand)Must be at least 18 years of ageEDUCATION
High school diploma or equivalentCERTIFICATIONS / LICENSES
Ability to get Airport Badge is requiredDrivers License is requiredPHYSICIAL REQUIREMENTS
Lift and / or carry 50 lbsPush / Pull 75 - 100 lbsWalk and stand for duration of shiftWork in seasonal weather conditions out of doorsExperience
Preferred
Previous supervisor experienceCash control experienceEducation
Required
High School or betterLicenses & Certifications
Required
Airport BadgeDrivers LicenseSkills
Required
PrioritizingProblem SolvingFlexibilityConflict ResolutionComputerCleaningAttention to detailTime ManagementCommunicationCustomer ServicePreferred
SchedulingDecision MakingBehaviors
Required
Team Player : Works well as a member of a groupPreferred
Leader : Inspires teammates to follow themEnthusiastic : Shows intense and eager enjoyment and interestMotivations
Required
Self-Starter : Inspired to perform without outside help
Salary : $21
