What are the responsibilities and job description for the Lost & Found Airport Services Associate - JFK John F. Kennedy Airport - Part Time position at SmarteCarte Brand?
Lost & Found Airport Services Associate - JFK John F. Kennedy Airport - Part Time
$18 - $19 / hour
Approx 20 hours a week
Weekends and holidays may be required
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal, baggage storage needs, including but not limited to answering general questions, giving directions, providing quick solutions to customer problems, and distribution of brochures and selling the merchandise in the store.
KEY RESPONSIBILITIES
- Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
- Collect lost and found items found within the terminal and process promptly.
- Calculate and forward found items to customers by way of shipping.
- Track shipments to ensure they are delivered to customer.
- Provide excellent customer service and attention to detail.
- Maintain high ethical standards, professionalism, positive attitude - in-person, phone and via email.
- Multitask and prioritize as necessary to meet customer needs.
- Perform activities in accordance with company standards.
- Represent the company with integrity and dedication.
- Other duties assigned by management.
SKILLS AND QUALIFICATIONS
- Excellent office and computer skills
- Computer and Smart Phone proficient
- Strong organizational, communication and verbal skills
- Ability to project a professional and knowledgeable demeanor
- Cash handling experience
- Good problem solving and decision-making ability
- Excellent oral and written communications skills
- Basic math skills
- Must be fluent in English both speech and writing skills
- Bi or Multilingual preferred
EXPERIENCE
- Proven customer service skills.
- General knowledge of JFK Airport and its Terminals.
- Experience in a customer-facing role.
EDUCATION:
- High school diploma
CERTIFICATIONS/LICENSES
- Ability to get Airport Badge is required
PHYSICAL REQUIREMENTS
- Must be able to stand and walk for duration of shift
Salary : $18 - $19
