What are the responsibilities and job description for the Community Manager position at Smarter Communities?
- Ongoing training, development & progression opportunities
- Report to Branch Manager
- Based in Sutherland Shire; hybrid working arrangement
- Supportive & collaborative team environment
- Manage a portfolio of clients; including correspondence from owners, tenants and contractors
- Manage client retention; deliver exceptional customer experience and effective conflict resolution strategies
- Liaise with Repairs & Maintenance team for quote requests/work orders
- Prepare for and facilitate Annual General Meetings, Special General Meetings and Committee Meetings (agendas, budgets and minutes)
- Oversee financial requirements of buildings within portfolio
- Identify and promote continuous improvement opportunities
- Previous experience in strata management or related field such as property management
- Understanding of Body Corporate/Strata Legislation and related regulations
- Current Strata Certificate of Registration (CoR) or ability and desire to complete ASAP
- Exceptional communication and stakeholder management skills
- Attention to detail and strong time management skills
- Takes a disciplined approach to personal & work life integration
- Empathic, team oriented and eager to develop / enable others
- Initiative and learning focus (growth mindset)
- New Business Incentives
- Training and career development opportunities
- Supportive, collaborative and dynamic team culture
- Hybrid working arrangements
- Wellbeing focus including the ability to purchase leave, and a gift of birthday leave!
Smarter Communities Limited is one of the largest community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialise in strata, body corporate or community titles management. We manage in excess of AU$30 billion of property and our vision is clear - to provide a stress free Strata experience so that people and properties thrive.
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